Camping & Outdoor Questions: Is our Camping & Outdoor range biodegradable? What happens if the soap is used to wash with in a river? Back to top

Cerex Questions: Back to top

Co-Biotic Questions: What is the difference between a yeast based Probiotic and a bacteria based probiotic? Back to top

Distilled Water Questions: How do you know that your water always conforms to the BP specifications? Is your distilled water safe to drink? What is the pH of your distilled water? What methods do you use in the manufacturing process of your distilled water? Why do you say ‘Distilled Water’ on your label if you do not actually use the distillation process during manufacture? Why does your distilled water not work with my colloidal silver machine? Back to top

General Questions: What does it mean to have no un-reacted caustic soda? Where does Lanolin come from? Why are there some negative reports about Lanolin? Why do we use petroleum jelly in some of our products? Why do we use parabens? Back to top

Hydra Questions: The Hydra range is very inexpensive - is this a poor quality product? The skin on my face is a combination skin - oily and dry patches - can I use Hydra? What does the Urea in some of the Hydra products do? Back to top

Olivia Olive Oil Questions: Are chemicals used to extract the Olive Oil used? Can any of the Olivia range be swallowed? Back to top

PrimaDerm Questions: Why does it contain a fragrance? Back to top

Pure Questions: Can Pure Cream be used instead of Aqueous Cream to wash and moisturise with? Can Pure Shampoo with Urea 5.5% or Pure Shampoo Everyday be used on dyed or treated hair? Is Pure Shampoo with Urea 5.5% safe to use on babies? Is the Pure Infant soap best to use on babies? What is DEFENSIL®? Why does the colour of Pure Soap vary sometimes from batch to batch? Why is Pure Sun SPF 25 called a Reflective sun protector? Why is the Pure range free of colour, fragrance and petroleum jelly? Why is the Pure Sun only an SPF 25? Will Pure Sun SPF 25 leave a white layer on the skin once applied? Back to top

R-Lactin Questions: How does Lactic Acid work? Important Safety notes when using R-Lactin Cream/Lotion Special Precautions you should follow during and after use of R-Lactin Cream/Lotion What are the benefits of using Lactic Acid? What are the Directions of use for R-Lactin Cream/Lotion? What are the possible side effects from using R-Lactin Cream/Lotion? What is a Alpha Hydroxy Acid (AHA)? What is Lactic Acid? Back to top

Reitzer Brand Products Questions: Are there different qualities of aqueous cream? Can aqueous cream be used on the entire body? Can you drink Technical Oil? Do all aqueous creams contain the same preservative? How do you use aqueous cream as a soap? Is technical oil water soluble? What age of person can use aqueous cream? Why is there such a variance in the price of different brands of aqueous cream? Back to top

Salex Questions: Can I share my bottle with someone else? Can Salex be used during lactation? Can Salex be used during pregnancy? Can Salex be used together with other nasal medicines? Can the Salex saline solution be used in the eyes? Do any of the Salex products contain sea water? Does the product contain the preservative thiomersal? My Salex now has an offensive odour. Why is this? What are the application methods for the Salex SSR Saline Sinus Rinse Kit? What is Benzalkonium Chloride? Why is it better to use one of the Salex products rather than making up my own salt solution? Will the Salex Saline products burn my nose? Back to top

Treet-It Tea Tree Oil Questions: Are there different grades of Tea Tree oil? What does pharmaceutical grade mean? Can I use the Tea Tree Oil products on my animals? Does Tea Tree Oil really work? Back to top